The 2pm kick-off will be televised live on the BT Sport red button. Falcons season ticket members can access a free BT Sport match pass to watch the game, with details of how to access this service available by [**clicking here.**][1]

We understand the announcement regarding another behind-closed-doors game will come as a disappointment, and wish to stress the club remains committed to the safe return of supporters as soon as Government restrictions allow.

As soon as Newcastle moves out of Tier 3 restrictions supporters can enter a ballot to attend home fixtures, and it is important that fans use this time to make sure they are ready to do this. Should Newcastle move into Tier 2 we will be able to welcome up to 2,000 supporters.

All season ticket members and ticket holders by now should have received a communication from the club outlining their options, which essentially are: a credit to your club account plus 10%, a full refund, player sponsorship or a donation to our community foundation.

If you have not received this information please email tickets2@newcastle-falcons.co.uk stating your up-to-date contact details, and we will send it to you again.

Once you have received this communication please contact the club, outlining your preference. Details of how to do this are included in the email.

**The priority system for any future ticket ballots is, in order:**

* Season ticket members who have chosen the credit option, donation or player sponsorship.

* Match-by-match purchasers who have chosen the credit option, donation or player sponsorship.

* Season ticket members who have chosen the refund option, or have yet to respond.

* General sale.

The ballot for match tickets will operate ONLY via the Falcons e-ticketing platform to comply with track and trace guidelines.

All ticket holders have a ticket account, but it is absolutely vital you have activated the Falcons e-ticketing account for ALL of your party, and that all accounts are linked.

Please check your emails regularly for updates, including your junk folder, and check the club website and social media channels.

If you need help with your online ticketing account please see the information below, or if you would like to request a call for assistance with your online account, please email tickets2@newcastle-falcons.co.uk .

**E-TICKETING ACCOUNT SUPPORT**

**If you have a Falcons e-ticketing account but have forgotten your password:**

* [**Click here.**][2]

* If you know your e-mail address but have forgotten your password, please click “forgot log-in details” and this will send a link to your email address.

* If you have forgotten which email address you have used for your account, please contact us on Tickets2@newcastle-falcons.co.uk .

**To activate your Falcons e-ticketing account if you have never used it before:**

* [**Click here**.][3]

* Click on “Have an existing account? Activate it now” DO NOT click “create new account”.

* Enter your client reference number (found on your ticket and/or confirmation e-mails you have had from the club in the past).

* Enter your surname.

* Click “Find my account”.

* Update your details (fields marked with an * are mandatory).

* Opt into ‘updates’ if you would like to receive updates.

* Complete registration.

* You do not receive a confirmation email so PLEASE make a note of your email address and password.

* We will email you when the ballot is open, you can log into this account and follow the instructions for the ballot.

To activate your Falcons e-ticketing account if you do not have your client reference number, please e-mail Tickets2@newcastle-falcons.co.uk with your full name, postcode and the stand for which you hold a ticket, and we will respond with your number.

**To link your account with all members of your group**

You will need access to your active e-ticketing account to complete the process for ALL members of your party.

* Log in to your Falcons e-ticketing account.

* From the “My Account” tab click “Network” under the Account Management heading.

* From here, click “add members”.

* From here, input the surname and client reference number of the account you wish to manage, and click “search”.

* When the member is found, click “add member”.

If you do not have or do not know the client reference number of your party you can contact Tickets2@newcastle-falcons.co.uk and we will provide you with their number.

If you need any help or would like for us to call you and run through the steps, please call us on 0871 226 6060 or e-mail Tickets2@newcastle-falcons.co.uk to arrange a call-back.

[1]: https://www.newcastlefalcons.co.uk/news/story/bt-sport-match-pass-for-boxing-day-clash
[2]: https://www.eticketing.co.uk/newcastle-falcons/
[3]: https://www.eticketing.co.uk/newcastle-falcons/