**Hours required:** Permanent contract full time

**Reporting to:** Conference and Events Director

**Based at:** Kingston Park Stadium, Newcastle upon Tyne as well as other locations in and around the region.

**Purpose of the role:**

The team are responsible for all catering, hospitality and events taking place at Kingston Park Stadium, including all matchdays for Newcastle Falcons & Newcastle Thunder. The venue is a busy events space on non-matchdays.

Falcons Events also has a busy offsite business, looking after race days at England’s most scenic racecourse, Hexham. We also provide bars, catering & hospitality at a range of exciting events across the North East including concerts, Belsay International Horse Trials, fan zones, Burgham International Horse trials & charity events.

**What does the role involve?**

As Conference & Events Manager, you are responsible for overseeing all aspects of Conference & Events operations at Kingston Park, including providing leadership to the team to ensure targets are met.

**You will also be responsible for:**

– Maintaining excellent levels of customer satisfaction, evaluate feedback with a focus on continuous improvement.
– Be aware of latest trends to introduce & develop both the matchday and events offer.
– Optimise sales, & control costs, identifying areas for action.
– Provide effective leadership to the team to ensure targets are met for both the business & individuals development.
– Ensure effective communication to the team & also inter departmental.
– Manage staff performance issues in line with company procedure.
– Recruit, manage & train the front of house team.

**Essential requirements:**

– Strong knowledge of the events, leisure, service sector
– Record of success in conference & events, including beveragemanagement, especially the ability to deliver profit, control costs & build customer loyalty
– Exceptional communication skills
– Exceptional leadership skills
– Conference & events experience in hospitality, hotel, events centre or similar
– Passion for delivering exceptional standards of service & team development

**Safeguarding**

– Newcastle Falcons, Thunder and Foundation take safeguarding very seriously and is committed to ensuring that all children and adults at risk are safeguarded at all times when engaging in club activities or services. The club has numerous safeguarding policies and best practice guidelines to support this and expects all employees to adopt such policies and practices at all times.
– The club adheres to strict guidelines, policies and procedures when recruiting staff who work with children and/or adults at risk and is committed to ensuring staff receive appropriate safeguarding training suitable to their role/s. Successful applicants are expected to share the club’s approach to safeguarding at all times.

**Equal Opportunities:**

– The post holder’s duties must be carried out in compliance with the Club’s Equal Opportunities Policy, with the Health and Safety at Work Act 1974 and subsequent Health and Safety Legislation.
– Newcastle Falcons, Thunder and Foundation are an equal opportunities employer, all applicants for employment will be given equal opportunities irrespective of sex, age, race, religion or belief, marriage or civil partnership, disability, sexual orientation, gender reassignment, pregnancy or maternity, ethnic or national origin.
– These duties and responsibilities should be regarded as neither exclusive nor exhaustive and the post holder may be required to undertake other reasonably determined duties and responsibilities within Newcastle Falcons, commensurate with the post without changing the character of the post. This post requires an enhanced Disclosure & Barring Service (DBS). This post is exempt from the Rehabilitation of Offenders Act (1974). Information on all convictions including spent convictions must be declared, in line with the new Government Filtering System.

If you wish to see our Candidate Privacy Notice click **[HERE][1]**.

Employment is subject to: satisfactory professional references, the provision of proof of eligibility to work in the UK as well as a successfully cleared enhanced Disclosure & Barring Service (DBS) check

To apply please include details of your current salary, your CV and a cover letter to **jane.shepstone@newcastle-falcons.co.uk**

We will accept no more applications after midnight on **Friday 23rd June 2023**

Any questions please contact **jane.shepstone@newcastle-falcons.co.uk**

[1]: https://www.yumpu.com/en/document/read/67084057/newcastle-rugby-privacy-notice-for-candidates