Job vacancy: Customer services assistant

Friday 27 January 2023 Written by: Adam

**Hours required:** Casual contract (includes evenings, weekends and match days)

**Reporting to:** Alison Carthy, Head of Retail and Owen Robson, Ticket Office Manager

**Based at:** Kingston Park Stadium, Newcastle upon Tyne.

**Key responsibilities as part of this role include:**

– Outbound calls
– Retail sales
– Ticket sales
– Online orders / mail orders
– Stock handling
– Customer service; face-to-face, via email and via telephone
– Off-site sales
– Match day set up and service


Newcastle Falcons, Thunder and Foundation take safeguarding very seriously and is committed to ensuring that all children and adults at risk are safeguarded at all times when engaging in club activities or services. The club has numerous safeguarding policies and best practice guidelines to support this and expects all employees to adopt such policies and practices at all times.

The club adheres to strict guidelines, policies and procedures when recruiting staff who work with children and/or adults at risk and is committed to ensuring staff receive appropriate safeguarding training suitable to their role/s. Successful applicants are expected to share the club’s approach to safeguarding at all times.

**Equal Opportunities:**

The post holder’s duties must be carried out in compliance with the Club’s Equal Opportunities Policy, with the Health and Safety at Work Act 1974 and subsequent Health and Safety Legislation.

Newcastle Falcons, Thunder and Foundation are an equal opportunities employer, all applicants for employment will be given equal opportunities irrespective of sex, age, race, religion or belief, marriage or civil partnership, disability, sexual orientation, gender reassignment, pregnancy or maternity, ethnic or national origin.

These duties and responsibilities should be regarded as neither exclusive nor exhaustive and the post holder may be required to undertake other reasonably determined duties and responsibilities within Newcastle Falcons, commensurate with the post without changing the character of the post. This post requires an enhanced Disclosure & Barring Service (DBS). This post is exempt from the Rehabilitation of Offenders Act (1974). Information on all convictions including spent convictions must be declared, in line with the new Government Filtering System.

If you wish to see our Candidate Privacy Notice click **[HERE][1]**.

Please apply with a CV and cover letter to ****.

We will accept no more applications after midnight on **Friday 3 February 2023**.

For more information, please contact Alison Carthy on **0191 214 2846**.