Update on staff, ticketing and hospitality bookings

Friday 3 April 2020

Following confirmation of Newcastle Falcons’ promotion to the Gallagher Premiership for the 2020-21 season, the club would like to update our fantastic supporters regarding a number of key areas.

STAFF

Newcastle Rugby Ltd, which includes Newcastle Thunder, Newcastle Falcons and its associated charity, Newcastle Rugby Foundation, is working with all staff to put together a plan aimed at ensuring long-term job retention and the ongoing stability of the business. This plan will incorporate government help via the Coronavirus Job Retention Scheme for some staff members, and salary reductions. This is to ensure that we are in a strong position to move forwards when rugby resumes. If you are trying to get in touch with a particular member of staff, please be patient as they may have been furloughed. We will be in touch as soon as we can.

KINGSTON PARK STADIUM

All areas of Kingston Park Stadium will remain closed until further notice.

TICKET HOLDERS

SEASON TICKET MEMBERS

Your season card will be loaded with the value of any tickets from cancelled games from the 2019-20 Championship season, to use next season in the Premiership and/or European Competition. You can use this value against your 2020-21 season ticket membership, if you haven’t already purchased, or alternatively at a variety of other stadium services such as retail and bars. Finally, you can donate to our official charity, the Newcastle Rugby Foundation, or you can help to sponsor a player.

MATCH TICKET HOLDERS

Any unused tickets from cancelled games from the 2019-20 Championship season can be moved to game(s) of your choice in the Premiership and/or European competition. This includes any car parking passes you might also be in possession of for cancelled games.

WHAT SHOULD I DO NOW?

You will be sent an email to allow us to understand your preference. There is no need to get in touch with us at this moment in time. We will send this email out once the fixtures are confirmed, to enable you to make an informed decision, and for all of our ticketing teams to be back to work to administer.

There will be an extended deadline for supporters to use these credits to allow you to make an informed decision, which will be detailed in the communications we send to you.

The Premiership fixtures are usually due for release in July. However, we cannot be sure of these timelines due to the ever-changing nature of the current landscape. We will be in touch with you all as soon as we are able to confirm the fixtures, which will include more detailed communications on the above.

HOSPITALITY

Any unused hospitality tickets from cancelled games from the 2019-20 Championship season can be moved to game(s) of your choice in the Premiership. Alternatively, you can donate to our official charity, the Newcastle Rugby Foundation, or you can help to sponsor a player.

WHAT SHOULD I DO NOW?

You will be sent an email to allow us to understand your preference. There is no need to get in touch with us at this moment in time, we will send this email out once the fixtures are confirmed to enable you to make an informed decision, and for all of our hospitality teams to be back to work to administer. There will be an extended deadline for supporters to use these refunds to allow you to make an informed decision, as well as an extended deadline for seasonal hospitality early bird discounts.

The Premiership fixtures are usually due for release in July. However, we cannot be sure of these timelines due to the ever-changing nature of the current landscape. We will be in touch with you all as soon as we are able to confirm the fixtures, which will include more detailed communications on the above.

The above measures have all been taken to help the club in such unexpected and challenging times. We thank our fantastic supporters for their continued loyalty and backing at this difficult time, for which we are incredibly grateful. Following the release of the communications outlined above, anyone wishing to discuss other options can do so once the business has returned to normal operations.

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