Each post will be on a 20 hours per week contract with a competitive hourly rate, applicants expected to be flexible over seven days, which will include match days.

**Key tasks will include:**

• Providing customer service to supporters face to face, by email and by telephone, in the club shop and ticket office.

• Ensuring customer details and information are kept up to date using our CRM system.

• Making a minimum number of daily outbound calls to supporters of Newcastle Falcons to meet sales targets.

• Liaising with away clubs to organise ticketing for supporters and club allocations.

• Responding to charity requests received by the club.

• Stock checking.

• Banking.

• Maintaining the retail online store and fulfilling online orders.

• Match day retail/ticketing unit supervision.

**The ideal candidate will:**

• Have experience in customer service.

• Have experience in retail and/or ticketing.

• Have an outgoing, friendly, and approachable personality.

• Have the ability to work on their own.

• Be a self-starter and take the initiative.

• Be highly motivated.

• Be presentable.

• Clean driving licence preferred

To apply, please send a CV and covering letter to **hannah.sutheran@newcastle-falcons.co.uk** by midday Friday August 18, 2017. Interviews will take place on Tuesday August 22.