Vacancy: Ticket data & sales office operations executive

Friday 11 October 2019 Written by: Adam




To provide a key role within the marketing department of Newcastle Falcons and Newcastle Thunder with a focus on the integration of data and ticket sales strategy into the overall marketing strategy.

To work alongside the CRM co-ordinator to ensure all data is processed, interrogated and reported to inform the marketing strategy.

To work alongside the CRM co-ordinator to develop a data strategy compliant with GDPR regulations.

To manage the ticket office senior supervisor and be responsible for his/her training and performance.

To manage and direct the ticket and sales office operations for Newcastle Rugby (incorporating both Newcastle Falcons, Newcastle Thunder and other stadium events) .

To review existing processes and identify ways to increase efficiency.

To contribute to ticket and events sales targets as directed by your sales targets and marketing plan.


Producing high quality and detailed data and financial reports on a weekly basis.

Marketing strategy, planning and execution support.

Ensuring customer details and information are kept up to date using our CRM system.

Management of ticket office senior supervisor and ticket office operations to suit the needs of the business.

Primary liaison and partner lead with Ticketmaster and other ticket office suppliers including any external associated events.

Promotion and delivery of group offers and external sales opportunities eg freshers’ fairs.

Leading by example in providing excellent customer service to supporters face to face, by email and by telephone.


Demonstrated knowledge and experience of working with process and analysing data. Experience in data management and data interpretation.

Demonstrated knowledge of CRM and computerised ticketing systems, accounting and finance procedure including record keeping and reconciliation.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages and report to senior management accordingly.

Proven successful experience of the management of teams towards the achievement of sales and customer service targets.

Proven successful experience of proactive, customer-focused ticket sales for theatre and/ or entertainment events.

A passion for sports and entertainment and for the provision of excellent customer service.

Knowledge based on experience of computerised ticket sales systems (ideally Ticketmaster)

Knowledge based on experience of GDPR regulations

A high standard of literacy, computer literacy and numeracy skills and drive to learn.

High level communication skills and an excellent manner when dealing with the public, stakeholders and industry colleagues.

An ability to be flexible to business need and work calmly and effectively under pressure, with a good sense of humour.

Evidence of high-level of organisational ability and excellent attention to detail.

A pro-active and positive approach to solving problems in a prompt and independent manner.

Knowledge of supervisory principles and practices and management experience desired.

An understanding of / background in marketing and/or sales to the public.

Ability and willingness to work not only during the weekly daytimes, but also, as required, in the evenings, at weekends and on bank holidays.

Applicants must possess a current valid driving licence.


Interested candidates should download and complete an application form by [**clicking here**][1], emailing their completed form with an accompanying cover letter to **** by no later than October 25, 2019.

Interviews will be held in the weeks commencing October 28 and November 4.